Privacy Policy
PEOL Technologies Private Limited, including its subsidiaries, affiliates, associate/group companies and licensors (collectively “Company”, “we”, “us” or “our”) welcomes you (the “User”, “you” or “your”) to http://peolsolutions.com/ (the “Website”). We take your privacy and data protection seriously. When you browse through the Website and/or avail any of our services listed on the Website (collectively, the “Services”), you agree to be bound by this privacy policy (“Privacy Policy”). We ensure compliance with applicable laws by periodically updating this Privacy Policy. Hence, you are strongly advised to read this policy carefully from time to time.
1.REGULATORY FRAMEWORK, SCOPE & APPLICABILITY
1.1 This Privacy Policy is published in compliance with, inter alia: (i) the Information Technology Act, 2000; (ii) Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“Data Security Rules”); and (iii) Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
1.2 This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your information, including your personal information. This Privacy Policy applies to personal information collected by us in connection with the Services. This includes information collected offline through our customer engagement centres, direct marketing campaigns, marketing and advertising practices and online through our websites, mobile applications, services, tools and branded pages on third party platforms and applications accessed or used through such websites or third-party platforms (“Company Sites”) regardless of how you access or use them.
1.3 This Privacy Policy also applies to our targeted content, including offers and advertisements for Services, which we (or a service provider acting on our behalf) may send to you on third party websites, platforms and applications (“Third Party Sites”). These Third Party Sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third Party Sites.
1.4 This Privacy Policy states the following: (i) the type of information collected from the Users, including Personal Information (as defined below) and Sensitive Personal Data or Information (as defined below); (ii) the purpose, means and modes of collection, usage, processing, retention and destruction of such information; and (iii) how and to whom we will disclose such information.
1.5 The information collected from you by the Company may constitute ‘personal information’ or ‘sensitive personal data or information’ as defined under the Data Security Rules. “Personal Information” is defined under the Data Security Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person. The Data Security Rules further define “Sensitive Personal Data or Information” of a person to mean such personal information about that person which consists of information relating to: (i) passwords; (ii) financial information such as bank accounts, credit and debit card details or other payment instrument details; (iii) physical, physiological and mental health condition; (iv) sexual orientation; (v) medical records and history; (vi) biometric information; (vii) any detail relating to the above clauses as provided to body corporates for providing services; and (viii) any of the
information received under the above clauses by body corporates for processing, stored or processed under lawful contract or otherwise.
1.6 The Website and our Services are designed and intended for use by adults only. If you are a minor, please do not share your personal data or information. If we discover that we have collected information from a minor, we will delete that information as soon as possible. In no event shall the Company be liable for any information provided by a minor. We may use your personal information to carry out age verification checks.
2.YOUR CONSENT
2.1 You specifically accept this Privacy Policy when you access and/or use the Website, the Services and the Company Sites.
2.2 By accessing, browsing and/or using the Website, the Services and the Company Sites, you are specifically consenting to the Company collecting, using, storing, sharing and disclosing your personal information in accordance with this Privacy Policy. If you do not agree to the collection, use, storage, sharing and disclosure of your personal information in this way, please do not use the Website, the Services and the Company Sites or otherwise provide us with your personal information.
2.3 You acknowledge and unconditionally agree that becoming a User of the Website, the Company Sites and the Services signifies your: (i) assent to this Privacy Policy, and (ii) consent to us collecting, storing, processing and/or disclosing your Personal Information and Sensitive Personal Data or Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website, the Company Sites and use of the Services is subject to your unconditional acceptance of this Privacy Policy.
2.4 The collection, use and disclosure of information which has been designated as Personal Information or Sensitive Personal Data or Information under the Data Security Rules require your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such use, collection and disclosure in accordance with this Privacy Policy.
3.COLLECTION OF PERSONAL INFORMATION
3.1 When you access or use the Website, the Services and the Company Sites, we collect information about you through various means as described below:
3.1.1 Information Provided to the Company:
We collect information that you provide voluntarily when you use the Website and the Services. This includes information such as your name, gender, the name of your company, in the event you are accessing the Website on behalf of your organisation, your designation and capacity, your email address, postal address, phone number and other relevant information. We may collect and store any information you provide us when you use our Services, including when you: (i) add information on a web form; (ii) contact us for our offerings; (iii) correspond with us regarding the Website or the Services; (iv) respond to a survey conducted by us; (v) register for or provide information through a promotion provided by us; (vi) submit feedback to us; and/or (vii) submit a resume and apply for or save jobs or send invitations. The Company in this regard collects information that identifies you.
3.1.2 Contacting the Company:
We may also collect information about you from other sources, such as through your contact with us, including our customer support and/or social media team, your interactions with other Users. Additionally, for quality and training purposes or for our own protection, we may monitor or record telephone conversations with you or anyone acting on your behalf. By communicating with us, you acknowledge that your communication may be overheard, monitored, or recorded without further notice or warning.
3.1.3 Information Collected Automatically:
When you access the Website and/or use the Services, certain information is stored in our servers automatically. The information captured automatically includes, but is not limited to, the following: data about the pages you access within the Website, User choices and behaviour, your internet protocol (“IP”) address, device identity or unique identifier, device type, geo-location information (subject to your consent), device and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, ad data, and standard web log data and other information. We also collect anonymous information through our use of cookies and web beacons.
3.1.4 Authentication and Fraud Detection:
In order to help protect you from fraud and misuse of your personal information, we may collect information about you and your interactions with the Website and other Users. We may also evaluate your computer, mobile phone or other access devices to identify any malicious software or activity.
3.1.5 Information from Other Sources/Company Social Networking Pages:
We may also obtain information about you, including personal information, from third parties and combine that with information we collect through the Website and the Company Sites. We may collect information when you interact with our social networking pages. Any access that we may have to such information from a third party social media service is in accordance with the authorization procedures determined by that service. By authorizing us to connect with a third party service, you authorize us to access and store your name, email address(es), current city, profile picture, URL, and other personal information that the third party service makes available to us, and to use and disclose it in accordance with this Privacy Policy. The information we may receive varies by site and is controlled by that site. By authorizing us to have access to this information, you agree that we may collect, store and use this information in accordance with this Privacy Policy. You should check your privacy settings on these third-party services to understand and change the information sent to us through these services.
3.1.6 Company Emails:
Emails we send you may include a technology that tells us whether you have received or opened the email or clicked a link in the email. If you do not want us to collect this information from the Company marketing emails, you can opt out of receiving the Company marketing emails. Where permissible under applicable law, we may also include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics purposes.
3.1.7 Company Online Advertising:
The Company advertises online in a variety of ways, including displaying Company ads to you on other companies’ websites and apps. We collect information such as which ads are displayed, which ads are clicked on, and on where the ad was displayed. We may share site usage information with trusted third parties (e.g. advertisers, advertising agencies, advertising networks, data exchanges, etc.) in order to offer you tailored content, including more relevant advertising for products and services which may be of interest to you. These third parties may set and access their own cookies, web beacons and similar tracking technologies on your device in order to help us deliver customized content and advertising to you when you visit Services or Third Party Sites.
3.1.8 Buttons, Tools & Content from Other Companies:
The Website/Company Sites may include buttons, tools, or content that link to other companies’ services, such as Facebook, Twitter, Instagram, LinkedIn, Google Plus and Pinterest. We may collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, or view a web page on the Website or our app containing them, some information from your browser may automatically be sent to the other company, in accordance with the terms and conditions of such other company.
3.1.9 Information from You about Others:
If we offer a referral option and you choose to use it to invite a friend to use the Services, we will ask you for your friend’s email address and other personal details. You must make sure your friend has consented before you provide us with your friend’s email address and personal details. We will automatically send your friend emails and other communications inviting your friend to visit the Company Sites. We store this information only to send emails and other communications to your friend and track the success of our referral program.
3.1.10 Aggregated Data:
We may aggregate, anonymize and/or de-identify information collected by us so that the information no longer relates to you individually. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Privacy Policy, and it may be used and disclosed to others without limitation.
3.1.11 Cookies and Related Tracking Technologies:
The Website and/or the Company Sites use persistent and session cookies and other similar technologies to offer you a personalised experience and to remember your browsing preferences, including your log in details and choice of language. Cookies are stored primarily to ensure that in the event you return to the Website, it shall personalise your browsing, including, enabling you to be logged on the Website automatically. This information may, where permitted by applicable law, also be combined with other information we hold about you. The cookies are uniquely assigned to you and can only be accessed by your web page server in our domain. You can disable our cookies or all cookies through your browser settings. Upon the beginning of each of your visits to the Website, the Website also provides the choice to turn off all cookies which are not strictly necessary for the provision of Services. Please be advised that disabling cookies through either method may impact many of the Website’s features. In addition to cookies, we and/or our third-party advertising partners may use technologies that help us better manage and analyse content.
4.SECURITY
4.1 Your Personal Information is maintained by the Company in electronic form on its equipment, and on the equipment of its employees, agents, representatives and sub-contractors. Such information may also be converted to physical form from time to time. The Company takes necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of the Company’s business.
4.2 The Company makes all information of a User accessible to its officers, employees, consultants, agents, representatives, sub-contractors, service providers and third parties only on a need-to know basis and binds all of them to strict confidentiality obligations.
4.3 Part of the functionality of the Company is assisting the Company’s service providers to maintain and organise such information for rendering services, including the Services. The Company may, therefore, retain and submit all such records and information to the Company’s service providers who request access to such information.
5.USAGE OF PERSONAL INFORMATION
5.1 Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information: (i) for the provision of seamless and efficient Services to you, customised in accordance with User preference, i.e. for performing our obligations towards you; (ii) for business development, management, accounting and auditing purposes; (iii) to verify your identity; (iv) to enable you to access the Website and use the Services; (v) to provide you with necessary details pertaining to the Services (vi) to send transactional communications, including responses to your comments, questions and requests; (vii) to contact you, through voice call, text messages, or emails; (viii) to do such activities for which you have explicitly given us consent; (ix) to comply with applicable laws, rules and regulations, as updated from time to time; (x) to inform you about our new products and/or services, when we have reasons to believe that you would be genuinely interested in such products and/or services; (xi) to enhance and customise our customer care services to suit your need; (xii) to respond to your queries or service requests and for resolution of the same; (xiii) to send you technical notices, updates, security alerts, and support and administrative messages; (xiv) to advertise, promote, or market our products and services and to undertake all other types of business development activities; (xv) to comply with applicable security standards; (xvi) to detect, prevent or remedy any breach of the terms and conditions entered into with us; (xvii) to meet our legitimate interests (or those of a third party) when your interests and fundamental rights do not override those interests; (xviii) to offer you personalised discounts on our products and services and updates; (xix) to perform research, business and/or operational analysis; (xx) to protect your (or someone else’s) interest; (xxi) to deal with legal disputes, if any; (xxii) to provide, maintain or improve our products and services; (xxiii) to ensure network and information security, including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution; (xxiv) to conduct data analytics studies to review and better understand customer satisfaction and needs; (xxv) to generate internal reports about our User base and service usage patterns, analyse the accuracy, effectiveness and popularity of the Services; (xxvi) to track User activity and behaviour pattern on the Website; and/or (xxvii) to protect the public interest or for official purposes, if formally requested by any investigative or other governmental authority. We may also use your personal information to generate charts, presentations, reports, logs, or other documents about, inter alia, our User base, service usage patterns, analysis of the accuracy, effectiveness and popularity of the Services for marketing, or other external purposes. However, in case of such external use, we shall ensure to anonymise the personal information provided by you. You hereby give your express consent to us for using your personal information for this purpose.
5.2 We may contact you as necessary to enforce or change our policies, applicable law, or any agreement we may have with you. When contacting you via phone, to reach you as efficiently as possible we may use and you consent to receive, auto-dialled or pre-recorded calls and text messages. Where applicable and permitted by law, you may decline to receive certain communications.
6.DATA RETENTION
6.1 We implement reasonable security practices to store your data accurately, confidentially and securely. The term for which we shall be retaining your personal information depends solely on the nature of the information. We shall retain your personal information only for such period of time as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6.2 The Company may, at any time, delete your information, including but not limited to, your personal information, without any prior notice to you.
6.3 Except to the extent provided herein, we will destroy your personal information upon the fulfilment of its purpose. We may, however, retain your personal information for such purposes and for such time period as is prescribed under applicable law.
6.4 Under certain circumstances, we alter the personal information collected from Users to render it anonymous so that, it could no longer be personally identifiable. In the event of such anonymisation of data, we shall have the right to retain such data for as long as we require and use such data without intimating you of such use and for any lawful purposes of whatsoever nature, whether mentioned in this Privacy Policy or not.
6.5 Retention of your personal information, including your sensitive personal information by a third party, or another User shall be governed by their privacy policies and the Company is neither responsible nor could be held liable for any breach or non-compliance from such party’s part.
7.SHARING OF INFORMATION COLLECTED
7.1 Processing of Transactions:
We share information, including personal information, with our officers, employees, consultants, agents, representatives, sub-contractors, service providers and business partners to enable them to undertake, perform and deliver the Services.
7.2 Third Party Service Providers:
We share information, including personal information, with our third-party service providers that we use to: (a) to host and maintain the Website, (b) for application development, back-up, storage, processing, analytics, marketing and front or back end development and support; and (c) for audits, web analysis and other services required to enable seamless provision of Services. These third-party service providers may have access to or process your personal information for the purpose of providing these services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us. Please note that third party service providers have their own privacy policies, and the Company is not responsible for their actions, including their information protection practices.
7.3 Compliance with Laws and Law Enforcement Requests & Protection of our Rights:
We may also share your data with third parties where we believe in good faith that such disclosure is necessary to comply with any applicable law or to comply with legal processes and to respond to requests from public and government authorities, including public and government authorities outside your country of residence, to prevent imminent physical harm or financial loss, to enforce our contracts with you, including to meet national security or law enforcement requirements. We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or as otherwise required by law. We may also share your information in situations involving potential threats to the physical safety of any person, violations of this Privacy Policy or to respond to the claims of violation of the rights of third parties and/or to protect the rights,
property and safety of the Company, our employees, Users, or the. We, at our sole discretion,
shall have the right to disclose your personal information to third parties, in the event we believe
it to be necessary or appropriate in connection with an investigation of fraud, intellectual property
infringement, piracy, or any other unlawful activity.
7.4 Business Transaction:
We may share your information in connection with any corporate restructuring, including a merger, demerger, amalgamation, reorganisation, sale of some or all of the Company’s assets, a change in control transaction or a financing or acquisition of all or a portion of our business by another company.
7.5 Consent:
We may share your information in any other circumstances where we have your express consent.
7.6 Company Affiliates:
We may share your information among the affiliates of Company so that we can better provide better services that are relevant to you as well as generally to provide the services as applicable.
7.7 Publishers and Advertisers:
We may share the information with our publishers and advertisers to aid in their understanding of how Users are using our apps and engaging with ads.
8.DATA PROTECTION
8.1 All our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions. Any processing of your data by third party shall only be done by treating the information collected from you confidentially, legally and securely.
8.2 We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised manner. In addition, we have limited the access to your personal information to those who have a need to know.
8.3 We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
9.ACCESSING AND DELETING YOUR INFORMATION & OPTING OUT
9.1 You may, under applicable law, have the right to access, correct, update or delete the personal information the Company holds about you. In order to exercise your rights, to the extent permitted and required of the Company under applicable law, please contact us at [email protected]
9.2 We respect your communication preferences, if you no longer wish to receive notifications via our application, you can adjust your preferences. If you prefer not to receive ads that are tailored to your interests, you can opt out by writing to us at [email protected] any time.9.3 The Company may use your information to contact you in the future to inform you about the services the Company believes will be of interest to you. If the Company does so, each communication it sends to you will contain instructions permitting you to “opt-out” of receiving future communications. In addition, if at any time you wish not to receive any future communications or wish to have your name deleted from our mailing lists, please contact us at [email protected].
9.4 In the event you wish to delete your information from the Website, you should contact with us through the contact details provided in this Privacy Policy. Upon receiving such communication, the Company shall, at its earliest, stop sharing your personal information in accordance with this Privacy Policy. Any personal information shared before such communication shall be governed by this Privacy Policy. After a period of time, your data may be anonymized and aggregated, and
then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. Please note that your withdrawal of consent may result in the Company being unable to provide you with its Services or to terminate any existing relationship the Company may have with you.
9.5 If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at [email protected]
10.LINKS TO THIRD PARTY SITES AND SERVICES
10.1 The Website may contain links to third-party websites, including but not limited to e-commerce websites, marketing platforms and social media services. Your use of these features may result in the collection, processing, use, storage or sharing of information about you, including your personal information, by these websites, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services that may be linked on our Services. We do not endorse or make any representations about third-party websites or services. The information you choose to provide to or that is collected by these third parties is not covered by our Privacy Policy. We shall, at no time, be liable for any unauthorised use of your personal information by these third-party websites. We strongly encourage you to read such third parties’ privacy policies.
11.CHANGES TO PRIVACY POLICY
11.1 We reserve the right to update this Privacy Policy at any time, and from time to time, with or without advance notice. In the event there are significant changes in the way we treat User’s personally information, or in the Privacy Policy itself, we will display a notice on the Company Sites or send Users an email, so that you may review the changed terms prior to continuing to use the Company Sites. Please check this page periodically for changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. Please review the changes carefully. Your continued access to the Company Sites or use of our Services following the posting of changes to this Privacy Policy will mean you consent to and accept those changes. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may stop browsing through the Website and/or contact us at [email protected]
11.2 If a User uses the Services or accesses the Company Sites after a notice of change has been sent to such User or published on the Company Websites, such User hereby provides his/her/its consent to the changed terms.
12.CHILDREN’S AND MINOR’S PRIVACY
12.1 The Website and our Services are designed and intended for use by adults. If we discover that we have collected information from a minor, we will delete that information as soon as possible. We also advise you strongly to not to save any of minor’s information on the Company Sites, unless such information does not constitute sensitive personal information, and/or is absolutely essential to be stored.12.2 We strongly encourage parents and guardians to supervise the online activities of their minors to help provide a child-friendly online environment and prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Services are not intended for use by minors, we respect the privacy of minors who may inadvertently use the internet or the mobile application.
13.DISCLAIMER
13.1 While we give utmost importance to protecting User data, we cannot ensure that all your personal information (including sensitive information information) will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information will always remain private. As a User of the Website, you understand and agree that you assume all responsibility and risk for your use of the Website, the internet generally, and the documents you post or access and for your conduct on and off the Website.
14.MISCELLANEOUS
14.1 Address for Privacy Queries: Should you have questions about this Privacy Policy or our information collection, use and disclosure practices, you may contact the Grievance Officer appointed by the Company in accordance with the provisions of the Data Security Rules. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information. If you have any grievance with respect to our use of your information, you may communicate such grievance to the Grievance Officer mentioned below:
India
Name: Baseer
Registered Address: #306, 2nd Floor, HRBR Layout, Poonam Chambers, Hennur Main Road,
3Rd Block, Near Hennur Bus Depot, Bengaluru, Karnataka 560043
Email: [email protected]
Contact Number: +91 84520 1207
US
Registered Address: 8655, Wilkerson ST. Arvada, CO 80007
Email: [email protected]
Contact Number: +91 84520 1207
